Privacy Policy

This Privacy Policy explains how Brass Line Hirer (“we”, “us”, “our”) collects, uses, shares and protects information when you visit brasslinehirer.com, contact us through our website, social media pages, WhatsApp, or Meta (Facebook/Instagram) lead forms, or otherwise engage with our premium brass, silver and luxury serveware rental services in Mumbai and across Maharashtra.

1. Information We Collect

a) Information you give us directly

  • Contact details: name, email address, phone number/WhatsApp number.
  • Enquiry and booking details: business type (e.g. hotel, banquet hall, caterer, wedding planner, corporate, individual host), event city, guest count, event date, type of rental items required (e.g. buffet setup, chafing dishes, brass or silver serveware, crockery & cutlery), delivery/setup preferences, and how frequently you book rental services.
  • Account information: if you register on our website, your login credentials, delivery address, and order/rental history.
  • Any other information you choose to share with us via our Contact page, WhatsApp chat, phone calls, or social media messages.

b) Information collected automatically

  • Technical data such as IP address, browser type, device information, and pages visited on brasslinehirer.com, collected through cookies and similar tracking technologies.
  • Usage data such as items viewed, added to your wishlist, or added to your cart.

c) Information collected through Meta (Facebook/Instagram) Lead Ads and pages

  • When you submit an enquiry through one of our Instant Form lead ads on Facebook or Instagram, Meta shares with us the information you provided in that form (for example, your name, email, phone number, and your answers to our qualifying questions about your event and rental needs).
  • This information is provided to us subject to Meta's own Data Policy, and your interaction with the ad itself (impressions, clicks) is also governed by Meta's policies, not this one. You can review Meta's Data Policy at https://www.facebook.com/policy.php.

2. How We Use Your Information

  • To respond to your rental enquiries and provide a custom quote.
  • To process, deliver, set up, and collect rental orders.
  • To communicate with you about your booking, including via phone call, email, or WhatsApp.
  • To maintain your account, wishlist, and order history on our website.
  • To improve our website, product range, and customer service.
  • To send you updates, offers, or promotional communications, where you have consented to receive them (you may opt out at any time).
  • To comply with legal obligations and enforce our Terms & Conditions.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep our site functioning correctly (for example, your cart and wishlist), to understand how visitors use our site, and to support advertising measurement for our Meta and other digital marketing campaigns. You can control or disable cookies through your browser settings; disabling cookies may affect some website features.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Our own staff and delivery/logistics team, solely to fulfil your rental order.
  • Service providers who help us operate our website, process payments, or manage advertising (including Meta Platforms, Inc., for our Facebook/Instagram advertising and lead forms).
  • Government or regulatory authorities, where required by law.
  • A successor entity, in the event of a merger, acquisition, or sale of business assets.

5. Data Retention

We retain your personal information for as long as necessary to respond to your enquiry, fulfil your rental booking, maintain our business records, and comply with our legal and tax obligations. Enquiry data collected via lead forms that does not convert into a booking is retained only as long as reasonably needed to follow up, after which it may be deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise any of these rights, please contact us using the details in Section 11 below.

8. WhatsApp Communications

If you contact us via WhatsApp, your name, phone number, and message content are processed in line with WhatsApp's own privacy terms in addition to this Policy. We use WhatsApp solely to respond to enquiries and coordinate bookings, and we do not use your WhatsApp number for unrelated marketing without your consent.

9. Children's Privacy

Our services are intended for business and adult consumer use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

10. Third-Party Links

Our website and social pages may contain links to third-party sites (including Meta/Facebook, Instagram, and WhatsApp). We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

  • Brass Line Hirer
  • Address: 401, La Varna Tower, 290, L.T Marg, Opp. St. Xavier's High School, Near Metro Theatre, Marine Lines, Mumbai
  • Phone: 9819000302 / 9820229075
  • Email: brasslinehirer@gmail.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective date” at the top of this page will indicate when it was last revised. We encourage you to review this page periodically.